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  • All online purchases are delivered to your specified address through an appointed courier service.
  • A flat fee of R89.00 for courier & handling on all online orders will be charged on all orders.
  • To ensure correct delivery, a physical street address must be provided as the delivery address at checkout. All shipments are followed by an email to the customer with a parcel tracking number. Delivery takes 7 to 10 business days if goods are already manufactured and in stock. If goods are out of stock or need to be manufactured, Volpes will contact you with an expected delivery date.



  • We stand behind the quality of our product and will accept returns, provided the following conditions are met:
    • All returns must be made at your closet Volpes store
    • We are contacted within 30 days of the goods being received
    • The product has not been used
    • The product has not been washed
    • The product has not been damaged or soiled in any way
    • The product is still in its original packaging
    • Volpes do not accept returns on duvet inners, pillows, mattress or pillow protectors due to hygienic reasons
  • As per the Consumer Protection Act (2011), customers are permitted to return goods within a period of 6 months, in the case of a manufacturing defect. Volpes reserves the right to have the product returned to us for inspection before a replacement is sent.
  • Custom-made items: Since each order is made to your individual specifications, we cannot accept any returns for any reason other than a manufacturing defect.
  • When contacting Volpes regarding a return, please include your order number and reason for return on the correspondence.
  • Online purchases may be returned to any Volpes store with a valid receipt and under the conditions that have been listed above.