All efforts will be made to ensure that stock levels are adequately maintained online. If we do not have stock after an order has been confirmed, our customer service department will contact you with alternate products. Should we have raw material available, we will manufacture the product, which can take up to 14 days.

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Will you have stock of the items that I have ordered?

Unfortunately we only deliver within South African borders.

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Can I order online if I do not live in South Africa?

Upon completing an order and payment, you will receive an email confirmation and your order number (remember to use your order number for all communication with our customer service department). If paying by EFT, kindly make payment as soon as possible using the correct reference number (Volpes order number) to secure your order.

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How do I know if my order has been successfully placed or not?

Please allow 7 &ndash; 10 working days for delivery of your order, from date of payment. If you have not received your order within this time, please email our <a href="mailto:info@volpes.co.za">customer service department</a>, or call 041&nbsp;402 6800, and one of our staff will be happy to assist.

My order has not arrived when I expected it to, what can I do?

An order can be cancelled by sending an email to our&nbsp;<a href="mailto:info@volpes.co.za" target="_blank">customer service department</a>&nbsp;requesting the cancellation (remember to reference your order number). Alternatively, you can call our customer service department at 041 402 6800, and one of our staff will be happy to assist.

How do I cancel an online order?

Our delivery time is generally 7-10 working days from the payment date.

How long will it take for my order to be delivered?

The cost of delivery is R99 and we will gladly assist you in arranging delivery to your doorstep.

What does delivery cost?

No. Minimum order quantities or amounts will not be a consideration for placing orders. Should you like to place a bulk order (more than 30 items), please email our&nbsp;<a href="mailto:info@volpes.co.za" target="_blank">customer service department</a>&nbsp;to assist with placing your order.

Is there a minimum order for delivery?

Our courier service will send an SMS confirming the date and time of delivery. Kindly make arrangements to be available during this time. If there is no one home to accept the delivery, arrangements should be made for an alternative date or time with the courier company.

What happens if there is no one home when you deliver?

Currently we do not delivery furniture/Rugs, however you can place a Click and Collect order to your nearest store.&nbsp;

Do you deliver Furniture/Rugs?

You will receive a confirmation email when your parcel is&nbsp;ready for collection from our Store. Please note that a consultant will call you to schedule and confirm your collection with you. Available items will typically be scheduled within 7-10 days. Tc's &amp; C's apply.

Click & Collect Lead Time

Yes. Besides using industry-standard encryption techniques when processing payments, no card details are retained or recorded during card authentication. Furthermore, the services of secure payment gateways are used as an additional form of security. For more information, please see &quot;Are my personal details secure?&quot; and &quot;What is a cookie, and why are they being used on this website&quot; under General FAQs.

Are my Credit Card details safe?

Payments can be made using various methods, including Credit Card / Debit card, Ozow Instant EFT, Pay Just Now, Pay Fast, TFG Money Account Card and Electronic Bank Transfer. Regrettably, cash or cheque payments on product delivery will not be accepted

How can I pay?

No. Regrettably, cash or cheque payments on product delivery will not be accepted.

Can I pay cash or cheques on delivery?

If you selected EFT as your payment preference, please note the following:

Please transfer the Total Amount, including Shipping (Delivery Cost), into the following bank account:

&nbsp;

&nbsp;Reference: Volpes Order Number

&nbsp;Branch Name: RMB Corporate Banking (FNB)

&nbsp;Branch Code: 204109

&nbsp;Account Type: Cheque

&nbsp;Account Name: Tapestry Home Brands (Pty) Ltd

&nbsp;Account Number: 62737032954

&nbsp;Swift Code: FIRNZAJJ

&nbsp;

To ensure accurate and timely delivery, please pay the correct amount in full and ensure that you use the Volpes Order Number for the bank reference (for example, SOH#####). Please note that EFT payments may be subject to clearance delays between 24 and 48 hours.

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Banking Details

Yes. We now offer a six-month interest-free payment option with TFG Money Accounts for in-store &amp; online purchases. Not an account holder yet?&nbsp;<a href="https://m.tfg.co.za/account-application" target="_blank">Apply online</a>&nbsp;for a TFG Money Account.

Can I buy on account?

Yes. We are part of the TFG family, and you can now use your&nbsp;<a href="https://m.tfg.co.za/account-application" target="_blank">TFG Money Accounts</a>&nbsp;to purchase online &amp; in-store at any&nbsp;<a href="https://www.volpes.co.za/store-locator" target="_blank">Volpes store</a>.&nbsp;

Can I use my TFG Money Account to pay?

No. Unfortunately, Volpes gift cards can only be purchased and redeemed in-store at your nearest Volpes store. Alternatively, contact our&nbsp;<a href="mailto:info@volpes.co.za" target="_blank">customer service department</a>&nbsp;to assist you with buying a gift card.&nbsp;

Can I use my Volpes gift card online?

All in-store gift cards are valid for three years from the date of purchase.&nbsp;

How long is my gift card valid for?

Currently, Volpes does not have a lay-by facility. We offer six-month interest-free&nbsp;<a href="https://m.tfg.co.za/account-application" target="_blank">TFG Money Accounts</a>&nbsp;that can be used for online &amp; in-store purchases. For online shoppers, we provide the option for Pay Just Now, where payments are split into three equal, interest-free instalments.

Does Volpes offer Lay-By?

We stand behind the quality of our product and will accept returns, provided the following conditions are met:&nbsp;<ul><li>All paperwork must accompany items upon return.</li><li>All returns must be made at your closest&nbsp;<a href="https://www.volpes.co.za/store-locator">Volpes store</a>&nbsp;or can be arranged for collection at an additional fee.</li><li>Returns must be done within 30 days of the goods received.</li><li>The product has not been used.</li><li>The product has not been washed.</li><li>The product has not been damaged or soiled in any way.</li><li>The product is still in its original packaging.</li><li>Volpes does not accept returns on duvet inners, pillows, mattress- or pillow protectors for hygiene reasons.</li></ul>Please make sure of the size of the item before purchasing by using our<a href="https://www.volpes.co.za/size-charts">&nbsp;size charts.</a>&nbsp;When contacting Volpes regarding a return, please include your order number and reason for return on the correspondence, along with the attached in-store purchase receipt.Online purchases may be returned to any&nbsp;<a href="https://www.volpes.co.za/store-locator">Volpes store</a>&nbsp;with a valid receipt/invoice and under the abovementioned conditions.

What is the return policy?

All online orders can be returned or exchanged at your nearest <a href="https://www.volpes.co.za/store-locator" target="_blank">Volpes store</a>&nbsp;for FREE. Bring along the valid receipt or invoice. Once items have been inspected by Volpes an EFT refund will be processed via our Head Office, which can take up to 4 days to reflect.

&nbsp;

Please take note of our return policy above, stating which items do not qualify for return. Alternatively, if you wish for the item to be collected, please contact our <a href="mailto:info@volpes.co.za" target="_blank">customer service department</a> to assist with arranging collection of your product. Please note that you will be charged a collection fee which needs to be paid before the collection is booked.

How will I be refunded for items bought online?

Yes. We require all customers to register an online shopping profile for convenience and ease of shopping. Registering an online profile captures your basic information to ensure we can communicate all order updates

Do I need to register to shop online with Volpes?

In a case such as this, you should select&nbsp;<a href="https://www.volpes.co.za/forgot-password" target="_blank">&quot;Forgotten Password&quot;</a>&nbsp;at your earliest convenience to make the necessary changes and secure your user access. Follow the steps provided and click on the link sent to your email to reset and choose a new password for your profile.

What happens if I lose my password?

Yes. When asked to share private details, such as personal or payment information, the information is encrypted and protected with the best encryption software in the industry &ndash; SSL (Secure Socket Layer). A lock icon will be displayed in your browser&#39;s search bar, confirming that it is an encrypted page.

Are my personal details secure?

A cookie is a small piece of information stored by the browser and the Operating System on your computer. It may contain personal details, the contents of your shopping basket, and date and time information in an encrypted format, which can be recalled when you return to the website to speed up identification, ordering and delivery processes.

What is a Cookie, and why is it used on the website?

It is strongly recommended that personal login details and passwords be kept private to prevent anyone else from logging onto the website. An option to change passwords is available in the&nbsp;<a href="https://www.volpes.co.za/forgot-password" target="_blank">&quot;Forgotten Password&quot;</a>&nbsp;section of the website. If someone or there is suspicion that someone is accessing the site with your credentials, please contact us at your earliest convenience as per the&nbsp;<a href="https://www.volpes.co.za/contact" target="_blank">Contact Us</a>&nbsp;details on our website.

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What happens if someone logs on using my details?

No. As part of the data capture process, by signing up for our&nbsp;<a href="https://www.volpes.co.za/newsletter" target="_blank">newsletters</a>&nbsp;or creating an online profile, a client will be given the choice of whether they would like to be kept informed or contacted in the event of special offers and promotions.

Will I receive unsolicited emails and marketing information?

Log in to your online profile on the Volpes&nbsp;<a href="https://www.volpes.co.za/" target="_blank">website</a>&nbsp;and amend your details via the&nbsp;<a href="https://www.volpes.co.za/my-account" target="_blank">My Account</a>&nbsp;option. Here, you will be asked to enter your current password and select &amp; confirm a new password of your choice. Be sure to safeguard your new password for future purchases. Remember to save all changes before logging out.

How can I change my password?

Log in to your online profile on the Volpes&nbsp;<a href="https://www.volpes.co.za/" target="_blank">website</a>&nbsp;and amend your details via the&nbsp;<a href="https://www.volpes.co.za/my-account" target="_blank">My Account</a>&nbsp;option. You can change or update your billing and shipping addresses&nbsp;<a href="https://www.volpes.co.za/my-account/addresses" target="_blank">here.</a>&nbsp;Click here to update your contact details. Remember to save all changes before logging out

How do I change my address or contact details?

There are many Volpes stores to choose from across South Africa and Namibia. To view the location of your nearest store and contact details, please visit our&nbsp;<a href="https://www.volpes.co.za/store-locator" target="_blank">Store Locator</a>.

Where can I find a Volpes store?

At Volpes, we love providing you with excellent quality at affordable prices. One way of doing so is offering you promotional discounts on selected items. To stay updated with the latest arrivals, new looks &amp; promotions, make sure you subscribe to our&nbsp;<a href="https://www.volpes.co.za/newsletter" target="_blank">weekly newsletter.</a>

How do I find out about Volpes promotions?

No. Our promotions cannot be used in conjunction with any other offers or applied to any Sale or already marked-down products. Please note that discounts, where applicable, is already applied at checkout. For example an additional 10% on SALE items have already been added for you.

Can I get the promotion on a sale item?

SALE items are non-refundable, however, we are able to exchange

Are Sale items refundable or exchangeable?

No. Delivery fees once the total cart spend has been finalised and do not qualify for any discount. Special offers and discounts cannot be applied to the value when purchasing an in-store gift card.

Can I get the promotion on delivery fee or gift cards?

All special offers and promotions are limited to stock availability. They are valid for a limited period only or while stocks last, depending on which occurs first or at the company's discretion at any given time. Please note that discounts, where applicable, is already applied at checkout. For example an additional 10% on SALE items have already been added for you.

How long are promotions valid for?

Discount will always be applied to the lowest priced item where the promotional requirement is to buy at least 2 items.&nbsp;

Example 1: Buy 1 &amp; Get 40% Off a 2nd on ALL Towels. The 40% discount will be applied to the lowest priced towel in the customer&#39;s basket. The same will apply to promotional offers of the same kind, ie Buy 1 &amp; Get 50% off a 2nd, or Buy 1 &amp; get 30% off a 2nd.

Example 2: Buy 3 &amp; get the 4th FREE on ALL Towels. The &quot;FREE item&quot; will be applied to the lowest priced towel in the customer&#39;s basket.&nbsp;

How does the discount on multiple-unit promotional offers work?

No, unfortunately you can only use one voucher or special offer per transaction

Can I use more than one voucher or special offer per transaction?

Yes. To qualify for a voucher discount or special offer, the original ad or document needs to be accompanied with the purchase. No photocopies or photos will be accepted.

Must I bring the voucher or special to store for redemption?

<ol><li>The promoter of this competition is Volpes, a division of&nbsp; Tapestry Home Brands (Pty) Ltd. and is not sponsored, endorsed, or administered by Instagram or Facebook.</li><li>To enter, customers must shop online at&nbsp;<a href="http://www.volpes.co.za">www.volpes.co.za</a> within the required time frame and spend value. Customers must successfully complete checkout using code #WINYOURCART, and comment #WINYOURCART on the related competition post on Facebook or Instagram.</li><li>Only successful online orders placed between 1 July 2025 and 31 July 2025 will qualify.</li><li>Only successful online orders between the value of R500.00 and R10,000.00 will qualify.</li><li>Each qualifying purchase shall constitute an entry into the competition.</li><li>This competition is valid for successful online purchases only, and the winning vouchers can only be redeemed online at&nbsp;<a href="http://www.volpes.co.za">www.volpes.co.za</a> within 3 months from date of issue (winner announcement date).</li><li>Four winners will be selected at random and reimbursed the full value of their qualifying order (including VAT and delivery, where applicable).</li><li>The winners will be announced on our social media channels on 5 August 2025, and will be granted 48 hours to claim their prize. In failure to do so, Volpes will have the right to draw a replacement winner.&nbsp;</li><li>The refund will be processed in the form of an online voucher and cannot be used in any Volpes standalone stores, or on more than one occasion.</li><li>The decision of the judges is final and binding in all matters relating to this competition, and prizes cannot be exchanged for cash. No correspondence, representations, or appeals will be entertained.</li><li>By entering, participants agree to allow Volpes to repost or share their content, name and photographs in the event that the customer has been selected as a winner. Furthermore, by entering this competition, all participants explicitly and irrevocably agree to be bound to these Terms and Conditions.</li><li>This competition is open to South African residents aged 18 or older. Employees, directors, contractors, agents, and immediate family members of Volpes, its affiliates, advertising agencies, and suppliers are not eligible to participate.</li><li>Volpes reserves the right to amend or cancel the competition at any time.</li></ol>Volpes and its affiliated entities, directors, employees, agents, and contractors shall not be liable for any direct, indirect, incidental, consequential, or special damages or losses arising out of or in connection with participation in this competition or the acceptance and use of the prize.