Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Here you’ll find answers to your possible questions.

  • Where is Volpes product made?
    Volpes is a proudly South African company that was established in 1929 and we are still based in Port Elizabeth where we manufacture most of our linens and curtains.

  • Is cotton better than Polycotton?
    The choice between polycotton and cotton is a matter of personal taste that considers your pocket, lifestyle and your preferred comfort levels when sleeping. Polyester and cotton blend is a budget-friendly fibre that makes for an easy care product that dries quickly and is easy to iron. The combination of fibres ensures a soft feel that helps with crease resistance, shape retention and durability. No other fibre can compare to the absorbency, softness and durability of cotton. It is the quality of the cotton that makes all the difference, the longer the staple fibre the better the thread. Cotton being a natural fibre is, therefore, more expensive and slightly harder to care for.

  • What is percale?
    Percale is a closely woven, plain weave fabric that is made from both carded and combed fibres. Percale can be used to describe both 100% cotton and polyester/cotton blends. A thread count of 180 or above can be classified as percale and because of the high thread count, a soft, crisp feeling fabric is produced.
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  • What is sateen?
    Sateen is weave construction that has more yarn surface on the face of the cloth than other basic weaves that then gives a softer and more lustrous look that resembles satin.
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  • What is thread count?
    Internationally, thread count refers to the number of horizontal and vertical threads per square inch of fabric. Generally, the higher the thread count, the softer and more luxurious the fabric, and the more likely it will wear well or even soften over time. A good thread range is anywhere from 200 and above.
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  • Is a higher thread count a better quality?
    Thread count simply refers to how many threads in a square inch of fabric. With finer threads, such as those produced with pure Egyptian cotton, more threads can be woven into each square inch, which produces in turn, a finer, softer and more flexible material. In general, the higher the thread count, the higher the quality of the sheets.
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  • What is Egyptian Cotton?
    This fabric is made exclusively from the longer length Egyptian cotton fibres. The result is a linen that is extra smooth and soft to the touch. It’s a little harder to care for as it does need lots of ironing, but the excellent quality will give you the indulgent finish you’re looking for

  • How should I best care for my sheeting?
    To keep your sheets fresh and looking new, we suggest and recommend the following:
    • Always read the wash care instruction on each product before washing them
    • Our recommended amount of washing is once a week for your pillowcases, and your bed sheets and duvet cover (if you are being water-wise every 2 weeks) For Blankets, quilts and comforters 3-4x per year.
    • Use a mild detergent or washing powder
    • Instead of using bleach, add ¼ cup of lemon juice to the wash cycle to brighten whites.
    • Don’t overload your washing machine, as sheets need room to circulate to get clean.
    • When drying your linens, refer to your washing instructions on each item.  We generally recommend to air dry sheets and other linens or on the low or medium setting tumble dry to avoid shrinkage and premature wear and tear. 

  • How often should I replace my bed sheets and pillowcases?
    Your sheets and pillowcases should last 3-5 years with proper care. Replace them if they have too many non-removable stains, or if they have started to rip, pill, fray, fade or have thinning patches. 

  • How do I choose the correct duvet inner?
    The warmth of your duvet is the most important factor and depends not only on your body temperature but on the temperature of the room. The quality and fill in an inner make up the degree of warmth. Hollowfibre, lightweight microfibre and Tencel are usually associated with a cool comfort level. Luxury microfibre and natural fills such as feather and goose down are ideal choices for warm to hot comfort needs.
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  • How do I choose the correct pillow?
    The best pillow for you is one that feels comfortable to rest your head on and ensures that you support a healthy sleep posture. The correct sleeping posture is one where your body is in alignment, from the knees and hips, through the spine to the chest and shoulders, head and neck.
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  • How do I measure for curtains?
    To measure the width of your window simply measure the width of your rail or rod from end to end. If you are measuring a rod do not include the finials. To measure the length start at the top of your rail or rod and measure the distance to the floor. 

  • How many curtains should I buy? 
    A rule of thumb is one drop per metre in width to give you a full luxurious look for your windows

  • What are the benefits of blockout curtains?
    In sunny South Africa, blockout curtains are almost essential. These curtains not only keep out most light but can keep a room cool in summer and warm in winter, they help to reduce noise and can help to prevent sun damage on your furniture. 


  • How do I keep my towels soft and plush?
    We recommend that you cut back on washing powders and fabric softeners, these products build up a residue over time that can make your towels feel stiff and hard. Try replacing fabric softeners with vinegar and throw in a tennis ball or dryer ball. Take it easy on the tumble drying.

   If you can’t find the answer to your question, please contact us and we will do our best to answer you!